Shipping Policy
Delivery Time:
- All orders are delivered within 3 to 5 working days.
Delivery Charges:
- Free delivery for all orders within Pakistan (since we don’t deliver Internationally)
Payment Options:
- Cash on Delivery: Pay the rider in cash at the time of delivery.
- Online Payment (Coming Soon): Our online payment system will offer 100% secure transactions.
Damaged Products:
- If you receive a damaged product, file a complaint within 24 hours of delivery.
- Include your Order Number and clear video of the damaged product. Email us at contactzernor@gmail.com.
Order Cancellation:
- You can cancel your order before it is dispatched.
- Orders are typically shipped within 5-6 hours of confirmation. Once dispatched, cancellation is not possible.
- To cancel an order:
- Log in to your account on our store.
- Go to Manage Your Order and cancel the order.
- If you don’t have an account, create one and follow the process.
Refunds for Canceled Orders:
- If your order isn’t shipped, it will be canceled within 2 days of your request.
- You’ll receive an email confirmation for successful cancellation.
- Refunds will be processed within 5-7 working days.
For any questions or concerns, email us at contactzernor@gmail.com.
Thank you for shopping with Zernor!