Return Policy
Return Eligibility:
- Items must be returned within 7 days of delivery.
- Products must be unused, in their original packaging, and include all original tags and labels.
- A receipt or proof of purchase is mandatory to send us at contactzernor@gmail.com.
Non-returnable Items:
- Used, or improperly packed items cannot be returned.
Exchange:
- If you receive a damaged product, file a complaint within 24 hours of delivery.
- Include your Order Number and clear video of the damaged product. Email us at contactzernor@gmail.com.
Return Process:
- Contact us at contactzernor@gmail.com within 7 days to request a return.
- Our rider will pick up the package from your delivery address.
Refunds:
- Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed back to your original payment method within 5-7 business days.
Contact Us:
For any questions or concerns, email us at contactzernor@gmail.com.
Thank you for choosing Zernor!