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Return Policy

Return Eligibility:

Items must be returned within 7 days of delivery.
Products must be unused, in their original packaging, and include all original tags and labels.
A receipt or proof of purchase is mandatory to send us at contactzernor@gmail.com.

Non-returnable Items:

Used, or improperly packed items cannot be returned.

Exchange:

If you receive a damaged product, file a complaint within 24 hours of delivery.
Include your Order Number and clear video of the damaged product. Email us at contactzernor@gmail.com.

Return Process:

Contact us at contactzernor@gmail.com within 7 days to request a return.
Our rider will pick up the package from your delivery address.

Refunds:

Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed back to your original payment method within 5-7 business days.

Contact Us:

For any questions or concerns, email us at contactzernor@gmail.com.

Thank you for choosing Zernor!